Outsource to India: Improve Your Customer Relationship

Call centers typically strive hard to help companies in managing healthy relations with the clients. They achieve this by offering improved service capabilities in tandem with the latest technology and tools. The service provider plays a significant role in engaging and evaluating various spreadsheets in between customer calls to present custom-built solutions to the clients. Achieving such quality standards by adhering to strict deadlines is difficult for companies to achieve on their own. Hence, instead of wasting their time and efforts on such non-critical functions, they hire or partner with BPO units. This also saves their capital on building an in-house team in their office premises.

India: Call Center Hub

Call centre in India are recognized as global outsourcing destinations due to feasible international trade policies, appropriate time zone, skilled human resource, and low labor costs. It is for this reason, business process outsourcing in India is considered as a major platform. It has helped various small and big companies to grow their business across the globe.

In the early 1980s, BPOs were known for providing back-end office solutions including payable, accounts, Human Resource, and call & service centers. The industry, since then, has seen significant growth. It, now, provides a wide range of services to various sectors such as healthcare, manufacturing, IT etc. It acts as a major lynchpin between customers and the companies by bridging gap between them. Call centers also help companies in streamlining their back office operations and improving their productivity.

It is noteworthy that corporations are approaching BPO service providers to add value to their business functions. With the emergence of the Internet, web-enabled services have revolutionized business landscape. This further aided companies to gain competitive advantage in the marketplace.

According to a recent study conducted by the IT & Business Process Association, BPO market in India is currently pegged at about $11 billion. It is creating employment for more than 2.2 million Indian people. In addition, Gartner Dataquest prepared a report that predicts that the industry is likely to witness tenfold growth in the coming years. The report also predicts that call center industry is gaining momentum in strategically providing services vital for perpetual growth of the organization.

Hence, call centers in India have helped companies across various sectors to grow their business by streamlining their business operations. It has also helped business to strengthen their relations with the customers and improves their customer retention rate. Moreover, Indian BPO industry is also foraying into untapped new business markets in order to exploit fresh talent pools from Tier II and III cities.