BPOs Promoting Inbound Call Center Services to Gain Competitive Edge

The global outsourcing industry has witnessed tenfold growth in the last few years. Cost reduction, speeding-up business processes, providing flexibility to the companies by converting their fixed costs to variable outlays, and enabling businesses to focus on their core functions.

Why Companies are Outsourcing to India

Business process outsourcing units are capable of escalating a company’s revenue and business performance. Indian inbound call centers are globally admired for catering various business requirements. Whether it is customer support, product information requests, or technical helpdesk support, toll free services, and inquiry handling services, a service vendor provides them all.

Most of the small and medium size business lack resources and area to have an in-house set-up for a team to efficiently handle user queries. It for this reason, companies outsource such tasks to the third party service providers. By hiring such services, companies can leverage:    

Client Satisfaction: With the rising competition, companies are increasingly looking for ways to achieve high satisfaction levels. The consumers, today, are more willing to purchase products/services that provide regular and timely support. Hence, companies hire firm/s that provides round the clock support to their users, irrespective of the time and geographical differences.

Prompt Query Resolution: Many companies and managers are procuring outsourcing services to promptly answer consumer questions, complaints, and concerns, as well as to help them in timely solving their issues. In this way, the companies can focus on their mission critical business tasks that promote their sales and revenue.

Customer Retention: An inbound contact center, as compared to an outbound call center, can help companies to improve and strengthen their brand image in the market by promptly responding to the user queries and improving their satisfaction levels. It is highly important for an organization to build customer trust, and for this, they need to understand their behavior and purchasing patterns in a better way.

24*7 Tech Support: The contact centers provide around the clock technical support irrespective of the time zones and geographical locations. This ensures that no customer calls are missed by the businesses. 

To conclude, offering superior inbound client support promises businesses to gain a competitive edge over their competitors. It further acts as a new marketing platform for the established BPO units to retain their position as a leading outsourcing destination worldwide.

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BPO Service in India Provides Fillip to Your Business

BPO service in India has been leaving its impact in the Indian economy since 90s and it is continuously helping companies, irrespective of business nature and size, to successfully market their products or services along with increasing clientele base. The reason for flourishing market of customer support service in India is determined from the fact that the country boasts of having manpower low cost despite of erudite and skillful workforce. Companies from across the globe are likely to outsource their noncore business processes to India with the perspective to expand their businesses worldwide. This is because these companies are aware of financial benefits they would gain while outsourcing their noncore processes to India.

Customer Support Service in India Offers Comprehensive Outsourcing Solutions to Diverse Industry Verticals  

From service sectors to retail enterprises, BPO services have become a common tool to establish relationships with customers in addition to create brand awareness. The BPO service in India aims at fulfilling the needs of companies in terms of improving business performance and building relationships with existing as well as prospective customers. In fact, services offered by customer support center in India range from making sales calls, managing clients’ enquiries, to providing tech support to customers. 

These services streamline business processes and reduce operational costs of companies by limiting manpower. You can come across financial institutions, aviation industry, healthcare sector, automobile sector and other industry verticals that usually outsource their noncore administrative processes like accounting, HR, marketing, etc. to BPO companies in India.

Initially, the BPO service in India was divided into two divisions – technology and business process. With the passage of time, this outsourcing industry has brought transformation in its services by replacing technology and business process into back office outsourcing and front office outsourcing respectively. Talking about the former, it deals with internal business functions like billing or purchasing. On the other hand, the front office outsourcing is engaging is customer related services like marketing and technical support.   

So, avail customer support service in India and give fillip to your business with regard to customer base, sales and profit.  

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Outsource to India: Improve Your Customer Relationship

Call centers typically strive hard to help companies in managing healthy relations with the clients. They achieve this by offering improved service capabilities in tandem with the latest technology and tools. The service provider plays a significant role in engaging and evaluating various spreadsheets in between customer calls to present custom-built solutions to the clients. Achieving such quality standards by adhering to strict deadlines is difficult for companies to achieve on their own. Hence, instead of wasting their time and efforts on such non-critical functions, they hire or partner with BPO units. This also saves their capital on building an in-house team in their office premises.

India: Call Center Hub

Call centre in India are recognized as global outsourcing destinations due to feasible international trade policies, appropriate time zone, skilled human resource, and low labor costs. It is for this reason, business process outsourcing in India is considered as a major platform. It has helped various small and big companies to grow their business across the globe.

In the early 1980s, BPOs were known for providing back-end office solutions including payable, accounts, Human Resource, and call & service centers. The industry, since then, has seen significant growth. It, now, provides a wide range of services to various sectors such as healthcare, manufacturing, IT etc. It acts as a major lynchpin between customers and the companies by bridging gap between them. Call centers also help companies in streamlining their back office operations and improving their productivity.

It is noteworthy that corporations are approaching BPO service providers to add value to their business functions. With the emergence of the Internet, web-enabled services have revolutionized business landscape. This further aided companies to gain competitive advantage in the marketplace.

According to a recent study conducted by the IT & Business Process Association, BPO market in India is currently pegged at about $11 billion. It is creating employment for more than 2.2 million Indian people. In addition, Gartner Dataquest prepared a report that predicts that the industry is likely to witness tenfold growth in the coming years. The report also predicts that call center industry is gaining momentum in strategically providing services vital for perpetual growth of the organization.

Hence, call centers in India have helped companies across various sectors to grow their business by streamlining their business operations. It has also helped business to strengthen their relations with the customers and improves their customer retention rate. Moreover, Indian BPO industry is also foraying into untapped new business markets in order to exploit fresh talent pools from Tier II and III cities.

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Outbound Call Center Services from India for Higher Business Profits

Indian BPO industry has undergone a significant transformation over the years. It has emerged as strategic providers of high quality inbound and outbound callcenter services at competitive prices. ITES/BPO sector in India has left an indelible impact on the global outsourcing industry. Today, the sector is rapidly expanding its verticals across new geographic locations to reach more customers. This has further cemented the country’s position as one of the premium global sourcing destinations.

What Are the Services Provided By Outbound Call Centre?

An outbound call center provides end-to-end business services to not help clients in reducing overhead costs, but to also in improving cash flows generated from the business. Some of the important outbound services are:   

Soft Lead Generation: This is one of the important services offered by outbound BPO units. The process involves gathering customer information and developing database; through which agents can pitch company’s products and services to the customers.  Leads can be either generated online or through telemarketing, and direct e-mails. Many service-oriented companies use this marketing tool to reach customers.

Telemarketing: This is a process by which a company sells its products or services via a telephone call. It is the process of promoting and selling a client’s product to the potential consumer over the phone. Third party service providers offering this service have well-trained workforce, who are proficient in handling and managing these sales calls. In addition, the call centers also provide scripted sales pitches through which the agents can sell a company’s product/s to the customers.

Customer Surveys: The service adds a significant value to the business by estimating the percentage of customer satisfaction level. It is conducted either through a telephone call or through emails. These surveys research customer’s demands and accordingly help organizations to design and improve their products/services from the feedback received.

Debt Collection: It is performed to ensure that debt payments are recovered from the businesses and individuals. This is mainly popular in the financial, mortgage, and insurance markets. Debt collection service saves time and money of the companies, which they can channelize in their core business operations.

To conclude, outbound call center services can help companies in increasing their profits by using the best of technologies, processes and personnel.

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Improve Your Business Performance with Telephone Answering Service

There is no denying the fact that businesses specializing in offering products or services aren’t spared from receiving phone calls. However, the fact of the matter is that excessive responding to phone calls may badly affect performance of your business. As a business owner, for instance, you need to allocate an employee or a group of employees to attend calls of customers for a variety of reasons including inquiring about your products or services, looking for solutions to improve the performance of your products or services and so on. As a result, the productivity of your business is likely to be lessened, resulting in the rise of many problems for your entity. However, phone calls made by clients are inevitable for businesses to strengthen their presence in marketplace. Understanding the significance of phone calls in businesses, the concept of telephone answering service emerges in business landscape.

For those who don’t know, this telephone answering service is delivered by a BPO company that acts on behalf of you while responding to phone calls made by your clients. In fact, the phone answering service has become sought after in current business landscape because of growing competitiveness in marketplace. Of late, you can come across companies or rightly called BPOs that concentrate on providingtelephone answering services  to small, medium and big organizations in order for streamlining their operation by reducing operational costs.

How Organizations Benefit from Phone Answering Service

There is a revelation that companies, irrespective of sizes, benefit from telephone answering service in many ways. The foremost benefit is these companies don’t require to setup offices to accommodate employees for attending calls from clients. Secondly, companies emphasize on their core competencies instead of answering calls to clients, thereby boosting their productivity to a great extent. Thirdly, this service helps companies to reduce their operational costs by optimizing their functionalities. Lastly, the service benefits companies from developing health relationships with customers, which is indispensable for growth of any business. 

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