Types of Domestic Customer Services

In today's competitive scenario, Customer Service is considered critical for maintaining good relationship with the customers and running a successful business. Customer services enable a company to remain connected with its clients and receive their valuable feedback on products and services. Domestic Customer Service has emerged as the fastest and largest growing sectors. A robust customer service team is backed by a dedicated team of result-oriented and highly skilled experts having domain knowledge. 

Factors that have substantially contributed to growth of CustomerService in India are cost advantage, economies of scale, and transparency in business operations.Well-managed and prompt online and offline support services help a business to remain viable even during crisis.

Services offered by numerous service providers include:

· Technical Helpdesk – Through remote technical helpdesk services, the customer gets timely resolution of the queries. Instant addressing of issues helps in minimizing downtime. Plus, outsourced technical helpdesk support reduces operational and infrastructure costs for the businesses.

·  Inquiry Handling Service – These are inbound call center services that streamline business operations by handling small issues of the valued customers related to company’s product or services. This is an empathetic approach of answering and resolving client queries. Additionally, it enables companies to build long-term relationship with the valued and potential customers. 

· Call or Telephone Answering Services – This is a customer-friendly approach by which customer queries are accurately and effectively answered in minimal time. The calls are handled by a team of live operators, available 24X7, and promptly solve customer queries. The inbound call center service saves time as well as cost.

· Product Information Requests – The services are handled by a professional team that timely addresses customer’s request on product-related information. The information is shared in compliance with customer requirements. With these services, clients can easily avail information on a product or service from reliable sources. The service helps in establishing cordial relationship with the customers.

Hence, a company’s business model focusing on customer service is able to grow faster since such an approach enables them to focus on their core competencies. The key value driver of such a model is establishing product leadership by building long-term relationship with the potential and existing customers.