Important information related to each type of call center services

Inbound Call Centers

These are the ones in which the customers initiate the call to the call center which is managed and handled by the call center executives. The calls might be regarding order taking, support services, acquiring data about the location of the dealer, and so on. Facilities like these are available twenty four hours, so that the customer does not have to bear any problem regarding the product or the service. This is one of the biggest reasons that outsourcing call centers services to India has increased in the last decade.

Outbound Call Centers

These types are the ones in which the call center executives initiate a call to the customers in order to carry out an effective and efficient telemarketing service and it is also helpful for promoting a product. In call centers like these, executives usually perform calls regarding sales or they promote a particular product on call. The clienteles are called to give details about the new products and services. The calls are made to many clients whose business information is stowed in their records. Outbound contact centers also provide services like financial debt collection that implicates calling the clients and jogging their memory about their payment due with the company.

Web Enabled Call Centers

This is a central site which can be opened by a client through an Internet call program or website button. This allows the clients to reach out for the agents.

Telemarketing Call Centers 

These are innovative call centers that are only used to handle the telemarketing promotions. Telemarketers make a call to generate sales and ensure that the needs of the business are met.

Moreover, a BPO  Services not only saves the cost of the company but it also provides various other advantages like the ‘good management of all the processes’. Meanwhile the typical back office processes are managed by other companies; the board can focus on the core business activities of the company.