Inbound Call Centers
These are the ones in which the
customers initiate the call to the call center which is
managed and handled by the call center executives. The calls might be
regarding order taking, support services, acquiring data about the location of
the dealer, and so on. Facilities like these are available twenty four hours,
so that the customer does not have to bear
any problem regarding the product or the service. This is one of the biggest
reasons that outsourcing call centers services to India has increased in the
last decade.
Outbound Call...
