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For any company that wants to have ‘star of success’ in its kitty, should focus more on customer satisfaction. As per the reports, customer satisfaction is the major pointer that defines stability and growth of the company. There are several ways that can be opted to ensure customers happiness with your product or services.
Be it positive or a negative feedback, it will offer your company a room to improve and work on the lacking areas. There are myriad of companies that carry out customer satisfaction surveys. However, the one which is highly recommended is Go4customer. The company is adept in acquiring customer responses and offers variety of call center services (inbound, outbound and web-enabled services) in India.
Broadly, the various mediums opted to perform client satisfaction surveys include: Online Surveys, Email Surveys, Telephonic Surveys and IVR Surveys.
Surveys are the best medium to adjudge market strategies, customer satisfaction level, and areas of improvement. It helps in devising ways for more effective sales promotion campaign.
The attributes, mainly covered, while collecting a feedback for the product or services include: Value-price relationship, Product benefits, Product quality, Product features, Product reliability and consistency, Product design, Guarantee or warranty, delivery, complaint handling, and resolution of problems. Another attributes, which are included in a survey can be: ease or convenience of acquisition, communication, company competence, and company reputation.
The feedback collected from call center customer service survey provides valuable info to your company. You can use caller feedback to gauge performance, areas of improvement, or to appreciate the caller for the efforts he has put in. Customer satisfaction surveys extract data that is vital for training and guiding your agent interactions.
While performing customer satisfaction survey, there are few pointers that should be kept in the mind:
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Broadly, the various mediums opted to perform client satisfaction surveys include: Online Surveys, Email Surveys, Telephonic Surveys and IVR Surveys.
Surveys are the best medium to adjudge market strategies, customer satisfaction level, and areas of improvement. It helps in devising ways for more effective sales promotion campaign.
The attributes, mainly covered, while collecting a feedback for the product or services include: Value-price relationship, Product benefits, Product quality, Product features, Product reliability and consistency, Product design, Guarantee or warranty, delivery, complaint handling, and resolution of problems. Another attributes, which are included in a survey can be: ease or convenience of acquisition, communication, company competence, and company reputation.
The feedback collected from call center customer service survey provides valuable info to your company. You can use caller feedback to gauge performance, areas of improvement, or to appreciate the caller for the efforts he has put in. Customer satisfaction surveys extract data that is vital for training and guiding your agent interactions.
While performing customer satisfaction survey, there are few pointers that should be kept in the mind:
- Don’t frame long questions
- Be precise and clear
- Soft skills are mandatory
- Be responsive
- Listen the client carefully
- Don’t entice with goodies
